Contact & Opening Times

Loira Surprises

Confidence begins with comfort. At Loira we offer lingerie, loungewear, and nightwear that embrace every form — designed to move effortlessly between softness and strength.

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Opening hours

Monday - Friday 8:30 AM - 6:30 PM

Saturday 9:00 AM - 6:00 PM

Sunday 10:00 AM - 6:00 PM

* Please note our opening times do not relfect our shipping times. For shipping information please see product pages.

Returns & Refunds Policy

We want you to love your lingerie, loungewear and nightwear. Please review our return policy below as a general outlook of our returns policy. *Some items are not suitable for returns, please see individual listings for guidance.

14-Day Return Window

You have 14 days from the delivery date to initiate a return. Returns must be requested within this timeframe to be eligible for processing.

Item Condition Requirements

Items must be unused, unworn, and in original condition with all tags attached. Lingerie and loungewear must be in pristine condition for hygiene reasons.

20% Restocking Fee

A 20% restocking fee applies to all returns to cover processing and handling costs. This fee will be deducted from your refund amount.

Important Notice

Due to the intimate nature of our lingerie and loungewear products, we maintain strict hygiene standards. Items that show any signs of wear, damage, or missing tags cannot be accepted for return.

Need Help with Your Return?

Our customer service team is here to assist you with any questions about returns or exchanges.

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Shipping Information

Shipping times are shown on each product listing.

Loira takes no responsibility for shipping as this is handled by third party couriers.

Welcome to Loira

Made to feel like you.

Lingerie

Loungewear

Nightwear